Frequently Asked Questions

How do I make an appointment?

It is easy to make a appointment for our Psychiatric Clinic or our Sleep Clinic.

You will need a referral from your GP to make an appointment at our clinic. Fill out our online enquiry form by simply clicking the  Make An Appointment button on the left, and we will be in touch.

If you do not have a referral from your GP and need some assistance please put this in you email and our intake staff will help you.

If you do have a referral please send it to us by by fax 95048249 or e-mail  to intake@medibrain.com.au.  Please make sure that all of you your contact details are on the referral and we will be in touch with you to make a suitable time.

How long are the appointments?

The first appointment with Dr Krapivensky is 45 mins, with Dr Reddy – 1 hour.  Subsequent appointments may vary depending on the nature of the problem and ongoing treatment, but are usually 30-45 mins.

Do you provide treatments that are covered under
Workcover and Transport Accident Commission claims ?

Medibrain provides treatment to patients who have a claim that is approved by Worksafe or the Transport Accident Commission.

(Worksafe is the trading name of the Victorian Workcover Austhority and the terms Workcover and WorkSafe are often used interchangeably to describe claims made under Victorian law for injuries or illnesses sustained because or your work).

You will need a referral from your GP and a Worksafe or Transport Accident Commission claim number for your treatment to be covered under these insurance organisations.  Send this information to us by by fax 95048249 or e-mail  to intake@medibrain.com.au.

Please make sure that all of you your contact details are on the referral and we will be in touch with you to make a suitable time.

Here are some links to Worksafe and the Transport Accident Commission for more information about making a claim.

Can Medibrain provide a second opinion about my
condition and treatments ?

Certainly.  The cost of an appointment for a second opinion is higher, but so is Medicare Rebate.

How much does an initial assessment cost ?

Psychiatric Clinic:
The cost of initial consultation with:
Dr Natalie Krapivensky is $430.00
Dr Jaya Reddy is $380.00
(Medicare rebate is $221.30.)

Second opinions or other one-off assessments:
The cost is $700.oo
(Medicare rebate is approx. $384.00)

Sleep Clinic:
The cost of an initial consultation with our:
Sleep Clinic physician is $90.00
(Medicare rebate is approx. $60.00)

What method of payments do you accept ?

We accept cash and debit or credit cards as payment for appointments.

$100 deposit is required at the time of making initial appointment and is included into the amount of the initial consultation. This deposit is non-refundable in case you miss your appointment without making a suitable arrangement to reschedule your appointment.

We do not accept cheques.

How long is the waiting list?

With MediBrain’s Rapid Intake Service we can generally have an appointment for you with 1-2 weeks.

There is a waiting list of 4-6 weeks for a first appointment with Dr Krapivensky.

Appointments with Dr Reddy are available within 1-2 weeks time.

Is it possible to get in earlier?

Cancellations happen, so if you are flexible enough and are able to come in at relatively short notice it may well be possible to get in earlier, just ask to be put on the cancellation list.

Will I need any tests?

This is something that will be discussed at the initial consultation, as well as subsequent consultations, between yourself and your doctor and depends on the nature of the problem.

Can I write a detailed summary or send information about my problem
ahead of the appointment?

The doctors certainly find it helpful if you can bring as much information about the nature of your concerns or previous treatment to the appointment.  However, we ask you to be mindful of the doctor’s time in perusing volumes and suggest that as much as possible keep to a one page summary and bring it with you to the appointment.

Do you bulk-bill?

A limited number of bulk-billed appointments are made available by Medibrain for specific mental health programs. Bulk billing is assessed by the treating psychiatrist on a case by case basis.  Please discuss our fees with our reception.

I have Private Hospital Cover.  Does that help with the cost?

Certainly.  Private Hospital insurance will cover costs associated with day treatment programmes, overnight admissions and any consultations you have with the doctors on the day of admission.  However, it does not help with outpatient appointment costs.

What about Extras cover?

Extras cover can assist with the costs of seeing one of the psychologists at our centre, but not psychiatrists.

Does Medicare Safety Net apply?

Certainly.  Once you have reached Safety Net for all your out of pocket medical expenses for the calendar year, Medicare rebate increases so that your out of pocket payment is substantially reduced.

This link will take you to the Department of Human Services Medicare Safety Net page for more information.


To Make an Appointment or Inquiry:

Contact us on to arrange a consultation  Enquire Now