Frequently Asked Questions

1. How do I make an appointment?

To make an appointment please foward us a referral from your GP outlining main issues and concerns and current medication, if applicable, by fax 95048249 or via e-mail to  Make sure that your contact details are on the referral and we will be in touch with you to make a suitable time. Please note that the appointment will be made only after we have received your referral.

2. How long are the appointments?

The first appointment with Dr Krapivensky is 45 mins, with Dr Reddy – 1 hour.  Subsequent appointments may vary depending on the nature of the problem and ongoing treatment, but are usually 30-45 mins.

3. Can I have a second opinion?

Certainly.  The cost of an appointment for a second opinion is higher, but so is Medicare Rebate.

4. How much is it?

The cost of initial appointment with Dr Natalie Krapivensky is $430, with Dr Jaya Reddy – $380. Medicare rebate is $221.30.

For a second opinion or a one-off assessment, the cost is $700, and Medicare rebate is approximately $384.

$100 deposit is required at the time of making initial appointment and is included into the amount of the initial consultation. Deposit is non-refundable in case if you miss your appointment.

We do not accept cheques.

5. How long is the waiting list?

The waiting list is usually about 4-6 weeks for first appointment with Dr Krapivensky.

Dr Reddy’s appointments are available within 1-2 weeks time.

6. Is it possible to get in earlier?

Cancellations happen, so if you are flexible enough and are able to come in at relatively short notice it may well be possible to get in earlier, just ask to be put on the cancellation list.

7. Will I need any tests?

This is something that will be discussed at the initial consultation, as well as subsequent consultations, between yourself and your doctor and depends on the nature of the problem.

8. Can I write a detailed summary or send information about my problem ahead of the appointment?

The doctors certainly find it helpful if you can bring as much information about the nature of your concerns or previous treatment to the appointment.  However, we ask you to be mindful of the doctor’s time in perusing volumes and suggest that as much as possible keep to a one page summary and bring it with you to the appointment.

9. Do you bulk-bill?

Bulk billing is not available. Please contact the reception to discuss the consultation fees in detail.

10. I have Private Hospital Cover.  Does that help with the cost?

Certainly.  Private Hospital insurance will cover costs associated with day treatment programmes, overnight admissions and any consultations you have with the doctors on the day of admission.  However, it does not help with outpatient appointment costs.

11. What about Extras cover?

Extras cover can assist with the costs of seeing one of the psychologists at our centre, but not psychiatrists.

12. Does Medicare Safety Net apply?

Certainly.  Once you have reached Safety Net for all your out of pocket medical expenses for the calendar year, Medicare rebate increases so that your out of pocket payment is substantially reduced.  Please check with your local Medicare office regarding need to be registered for the Medicare Safety Net.

To Make an Appointment or Inquiry:
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